Your review window: please report delivery concerns or request a post-delivery refund within 48 hours of delivery. This review window does not remove rights that cannot lawfully be limited.
1. Our service and your order
We provide custom AI assistant setup and customisation. The written quotation or statement of work identifies the deliverables, fee, delivery schedule and any milestones. This policy applies to fees paid directly to AKIL INFO TECH PRIVATE LIMITED.
2. Cancelling before work begins
You may cancel by emailing contact@akilinfo.tech. If we receive the request before any agreed work begins, we will refund the service fee paid. A third-party expense can be deducted only if it was separately disclosed, expressly authorised by you and already irreversibly incurred; we will explain and document it.
3. Cancelling after work has started
We will stop uncompleted work after receiving your cancellation request. We will provide a breakdown of completed work and any separately approved, non-recoverable third-party costs. The unearned balance will be refunded. We do not treat an entire project fee as automatically non-refundable simply because work has started.
4. After delivery: the 48-hour review
Email us within 48 hours of the delivery notice with your invoice number, the issue and relevant examples. Where the delivered work materially fails the agreed scope, we will review the evidence and offer an appropriate correction, partial refund or full refund, depending on the extent of the failure and your applicable rights. Any correction timetable is agreed with you.
A change of mind about properly delivered custom work, or a request for functionality outside the accepted scope, does not automatically qualify for a refund. We will explain any refusal. Missing the 48-hour review window does not invalidate claims for non-delivery, unauthorised or duplicate charges, or remedies required by applicable law.
5. Non-delivery and duplicate payments
If we cannot deliver the agreed service and you do not accept an alternative, we will refund amounts paid for the undelivered service. Verified duplicate or erroneous payments will be refunded. You do not need to wait for delivery to report a payment error.
6. Review and refund timing
We will acknowledge a refund or cancellation request within 2 business days and normally provide a decision within 5 business days of receiving the information needed to assess it. If further review is required, we will explain why and provide an updated date.
Approved refunds are initiated within 2 business days of approval, to the original payment method. Your bank or payment provider may take a further 5–7 business days to credit the funds; actual posting times can vary. We will provide a refund reference when available.
7. How to make a request
- Email contact@akilinfo.tech with the subject “Refund / Cancellation – [invoice number]”.
- Include your name, payment date, invoice reference, requested remedy and reason.
- Do not send full card details, banking passwords or one-time passcodes.
Business days mean Monday to Friday, excluding public holidays in Tamil Nadu, India. Complaints can be escalated through the same support channel with the subject “Escalation”. Nothing in this policy excludes mandatory consumer rights.
Contact and business details
AKIL INFO TECH PRIVATE LIMITED
CIN: U62012TN2025PTC180808
Support: contact@akilinfo.tech
Billing: billing@akilinfo.tech
Telephone: +91 97884 37544 / +91 83007 47520